FAQ's

We're here to help! Find your query below...

 

What if they don't fit?

We offer your first exchange free. Read more about our Returns Policy here.


Do I need an account to place an order?

No, you can shop with us without creating an account. If you do create an account with us, this means quicker shopping and opportunities to receive money off your next order through our Refer A Friend scheme. Click here to create an account. 
 

I've forgotten my password. What should I do?

Fret not, it’s easy to do! Simply click this Forgotten Your Password? link and we'll send you an email to reset it.
 
 
What does "Pre-Order" mean?
 
When an item is in stock and ready to be dispatched, the "Add To Shopping Bag" button will appear after you've selected your size. However, if this item is still in production, the "Pre-Order" button will display. Check the product description to see when the pre-ordered items are due to be dispatched, or you can check in the shopping bag. We will dispatch your shoes as soon as we receive them from the factory.
 

How do I look after my shoes?

To ensure your shoes live a long and happy life, we recommend using a protective spray on our faux suedes & fabrics, to guard them from the perils of the outside. Your shoes like to be kept dry, but if you stumble in to a puddle please clean with a warm, damp sponge or if you have a muddy encounter, please leave them to dry then brush off. Remember, if your shoes are made from our amazing 100% recycled faux suede, they are rain-friendly, so no water marks - yipee!

  
Why non-leather vegan shoes?

We use the highest quality Italian faux leather linings which are breathable, anti-bacterial and cruelty-free. Our uppers are made from a selection of eco-friendly fabrics, which varies each season. It is our philosophy that wearing alternatives to leather is the best way to help save our environment, reduce carbon emissions and our planet. Find out more about our materials here

  
Where can I try Beyond Skin shoes on?

We are an online-only retailer, so sadly we don't have any shops (yet!). But if you're ever in Brighton & Hove, you're more than welcome to book an appointment to try on whatever shoes we have in stock! We're open from Monday to Friday, from 10am until 4pm, and we do have dogs and babies in the office! Simply email us at [email protected] with the styles, sizes and times that best suit you.

What are vegan shoes made of?

Vegan shoes are shoes produced without the use of animal materials such as leather, suede, snakeskin, shearling and silk. Vegan leather is typically created from polyurethane attached to a cotton backing, and vegan suede is created out of synthetic fibres. Beyond Skin vegan shoes and boots are made of luxury Italian faux leather, recycled microfibre suede, cream lacquered resin soles, recycled faux leather lining with a plant polymer coating, and an assortment of beautiful woven fabrics.

Are vegan shoes bad for the environment?

The majority of faux leather is composed of petrochemicals, and even though plastic is not without its environmental flaws, when compared to the environmental impact of leather tanning, we believe vegan leather manufacturing is the lesser of two evils. Leather is tanned using dangerous chemicals in countries with little or no health and safety protections for workers, and minimal environmental regulations. One of the chemicals often used for tanning called chromium is listed as one of the top ten worst pollution problems in the world. Meanwhile, textile technology is always advancing, with new materials made from recycled natural fibres currently in development. On the whole, we feel vegan leather is a more environmentally-friendly choice to leather.

Why are vegan shoes so expensive?

Beyond Skin vegan shoes are more expensive than the high street because our shoes are made in the EU (Spain) by talented shoemakers who are protected by employment laws and health & safety regulations, avoiding the unsafe conditions and poverty pay that happens elsewhere in the fashion industry that often allows prices to be so low. We also found out that after oil, fashion is the biggest polluting industry, so we wanted to source only the best quality recycled synthetic materials for our footwear. As we’re striving to make shoes that tick all the boxes of not harming humans or small children, not harming the planet and not harming animals, this makes our vegan shoes more expensive.

Can you polish vegan shoes?

Thankfully there’s no need to buy pricey shoe polish or a special brush for vegan footwear. As faux leather is usually created using plastic (polyurethane), to take care of them, simply wipe with a damp cloth. Some fabric protectors are also suitable for microfibre suede (please do always check the label on the fabric protector).

Why choose Beyond Skin vegan shoes?

Fret not! No humans, animals or small children were harmed in the making of your shoes. Beyond Skin makes stylish vegan shoes, such as irresistible pointed-toe vegan stilettos, elegant knee high zip-up cone heel vegan boots, suave flat faux snakeskin vegan loafers, graceful white damask vegan wedding shoes and bold chunky sole flat vegan lace-ups. If you're looking for fashionable women's vegan shoes and boots, you've come to the right place!

 

Can't find your query? Contact us:

EMAIL [email protected] 

CALL  +44(0)1273 778837