Returns & Exchanges
Now that we are closing at the end of March 2022 everything is in SALE. Please ensure we receive any unwanted items within 14 days of receipt in order to obtain an exchange or refund. Any items not returned within this window will be returned to you.
1. COMPLETE YOUR RETURNS FORM OR WRITE YOUR ORDER NUMBER AND NAME & PUT IN THE SHOEBOX
STORE CREDIT If we receive your return within the 14 days and you require another style/size that we have in stock we can add the amount to your account so you can use it against your exchange.
REFUND Your refund will be processed within 14 days of receipt via your original payment method.
2. POST IT BACK TO US
Sadly we are not yet able to provide free returns shipping. To return your shoes:
1. Wrap the shoebox in the bag they came in or in another outer packaging to protect the shoebox.
2. Please address your parcel to:Beyond Skin Returns DepartmentFirst Floor Flat34 Westbourne GardensHove, East SussexBN3 5PP, United Kingdom
3. Send on the cheapest signed-for tracked delivery service. Please obtain proof of postage as we cannot be held responsible for any items that fail to reach us.
Please note that from 1st January 2021, all shipments between the UK and Europe will need to be accompanied by a customs invoice, your courier/post office should be able to take care of this for you but if you have any doubts then please do email us [email protected] and we will be happy to help.
US, EU & Rest of World RETURNS
Please ensure that you clearly mark RETURNS DEPARTMENT on the package and that you state that it is a RETURN on the commercial invoice.
Please be mindful that there may be a delay in correspondence about your return as we have implemented a social distancing plan as a precaution for our team.
Need help with your return? Contact us quoting your order number:
EMAIL [email protected]
Your happiness is very important to us!
Returns Terms & Conditions
RETURNING YOUR SHOES Due to the delicate nature of our soles, we ask that the shoes be tried on either carpet or a towel, as otherwise they may not be suitable for return. We cannot accept any returns that have been worn, marked or damaged. All items must be returned in their original box (even if the shoebox was damaged in the post). If the shoebox has postage stickers, sellotape or writing on the box, or if the tissue paper or shoe stuffing is missing, please be aware we will have to deduct £10 from the refund or store credit.
EXCHANGES If the requested pair is not in stock, we will then offer you store credit or a refund in line with your preference as stated on the Returns Form.
STORE CREDIT We will add the amount to your Beyond Skin account to use at the check-out for your next order. You can use this to purchase an exchanged pair of your choice. Store credit codes will be valid for one year after the date you receive it. Please note once you have accepted store credit, you will no longer be eligible for a refund.
REFUND As we are closing at the end of February 2022, if they were in SALE please ensure that you return the shoes within 14 days of the date they were delivered in order to be eligible for a refund or store credit. If we receive your shoes later than 14 days your shoes will be returned to you. As long as the goods are not worn, marked or damaged and the packaging is original and complete, we aim to refund our customers within 14 days of receipt of your goods. Please be aware the amount may take up to 5 working days to appear in your account depending on your bank’s processing time. All refunds will be credited to the original customer's payment method (credit card or PayPal account), excluding shipping charges. Gift vouchers are non-refundable so if you are returning items bought with a gift voucher, your refund will be issued in gift vouchers. International customs duties and sales taxes (if applicable) are not refundable. Please note that if taxes and duties have not been paid then your return may be refused or the fee will be deducted from your refund. If we find that the product has not been returned to us in as-new condition, we reserve the right to refuse a refund on the item and the shoes will be returned to you.
SALE ITEMS Please return sale items within 14 days of receipt in order to be eligible for an exchange, refund or store credit. If we receive your sale shoes later than 14 days your shoes will be returned to you.
PROMOTION RETURNS If you are returning an item from an order on which you used our Spend or Buy X, Receive Y OFF promotion and you request a refund that brings the total of your remaining order below X, you will no longer qualify for the promotion. Therefore you will have to pay the full price for the remaining items you keep. This excess will be deducted from your refund of the item you returned.
SAMPLE SALE Please note that sample sales are non-refundable and are eligible for an exchange or credit note only.